Policies

What You Can Expect from Us

• Free Shipping on all items in the Contiguous USA!  No surprises or add-in charges at checkout (like “handling fee”, minimum order to get free shipping, or “free shipping” ending up being via the s-l-o-w-e-s-t possible method!). You will be contacted with the shipping costs for any orders shipping to Alaska or Hawaii. See below for more info.
• Expert Advice – We have over 25 years’ experience and sell items that we have delivered, assembled, and for which we’ve provided operational training to our customers. We know our products and make expert recommendations. Just call us! 
• FAST Delivery – Same or next business day shipments.  Your order is shipped directly from the manufacturer.  There is no delay having it shipped to our warehouse first.
• Secure Shopping – Your credit card is safe  We employ industry-standard safeguards to protect your information and to encrypt your transaction.
• Great Customer Service!  - You matter to us!  Serving customers’ home medical equipment needs isn’t just a job to us.  It’s been part of our personal identities for over 25 years.
• Lowest Internet Prices – Guaranteed!  Get all the pricing details for a delivered item, we’ll confirm that price, then we’ll beat it!  Some restrictions apply. See below for details.

What You Can Expect for Yourself

• Complete satisfaction with the products we sell
• Help finding the best item for your needs
• Fast answers about purchasing through our site

Our Policies

• Shipping Policy
• Lowest Price Guarantee
• Ordering Policy
• Exchange Return Policy
• Product Guarantee
• Payment Policy

FREE Shipping on All Products in Contiguous U.S.

• All products on our website include FREE ground shipping within the contiguous US (48 states).
• Unless otherwise noted, please allow 2-5 business days for delivery of most products.
• You will be contacted with the shipping costs for any orders placed shipping to Alaska or Hawaii.
• Feel free to contact us by phone, email or live chat for any expedited shipping inquires or shipping costs to Alaska or Hawaii.
• We cannot ship outside of the 50 states due to manufacturer limitations.

Orders placed shipping to Alaska or Hawaii

You will still see free shipping when you check out due to a limitation in our store software. However, you will be contacted with the additional shipping costs for any order placed shipping to Alaska or Hawaii after we get the shipping estimate(s) from the manufacturer. At that time you can choose to continue with your order or cancel. We apologize for the inconvenience.

Alternatively, you may contact us by phone or live chat during normal business hours, or email us your inquiry, to get the shipping costs before you complete your order.

Eventually all products that have a shipping fee to Alaska and Hawaii will have a note to that effect on the product page to hopefully avoid this confusion.

Fast Shipment and Delivery

At ADHME, we understand our customer’s immediate need for the products they order:

• Most of our products are shipped directly by the manufacturer from the warehouse nearest the shipping destination, usually within two business days of receipt of payment.
• Please allow 2-5 business days for delivery for most products.
• Special rush or expedited shipping may be available for an additional charge. Please call 800-956-6616 or email service@home-med-equip.com with any inquiries.
• All equipment will be shipped directly to your home or work along with all available warranty, service and support documents. Items ordered together may arrive in separate boxes and/or at different times, depending on when and/or where they were shipped from.

Larger Products / Additional Time - Some of the larger products do require additional time - such as adjustable beds, hospital beds, geri-chairs, recliners, custom wheelchairs and lift chairs - before they are shipped and occasionally the manufacturer will run out of a product without us knowing. In any case, we will do our best to have your merchandise delivered to you as soon as possible and notify you by telephone and/or email in the event of a delay.

Lowest Price Guarantee

"We will beat any competition’s publicly advertised price on the same exact, in stock product(s) after verification."

Please verify with the business the TOTAL cost to you, including any additional option costs, shipping costs and the item availability. The low price guarantee is void if the other business does not have the product available to ship. Please make note of their website address prior to contacting us because we will need it to verify the price. Be aware, many web (e-commerce) retailers do not include shipping with the price of their products. Or, they may have a lower cost of a particular product (i.e., wheelchair) but it will not include a necessary option (i.e., footrests). Be forewarned about all the fine print.

Some restrictions apply. For example, we may not be able to compete with the "big box" stores such as Amazon, Home Depot, Walmart, Walgreens, etc.

All prices are subject to change without notice.

Order Policy

You can order three (3) easy ways:

1. Order & Pay Online: Use your Visa, Mastercard, American Express, Discover, PayPal account, or set up a payment plan through Bread Pay financing, safely on our secure order checkout.

2. Telephone Orders: Call us toll-free at 800-956-6616 and we will be glad to help you.

3. Mail-In Orders: Select “Check/Money Order” as your payment method during checkout. Print the order confirmation from your web browser and mail it along with your check or money order to:

Exchange/Return Policy

Free Damaged Product Return

• Any defective merchandise or its part(s) will be replaced, serviced and/or exchanged within the manufacturer’s warranty period.
• If you receive a damaged or defective product upon delivery, please call us immediately at 800-956-6616 or email us at service@home-med-equip.com with your order number and images, and we will gladly exchange and/or replace the damaged product or its part(s) at no cost to you.
• Additional charges will apply if a product needs to be returned or exchanged that was incorrectly ordered by the customer. See return policy below.

30-Day Return Policy

We offer a 30-day return policy on most products. However, all returns and/or exchanges must have prior authorization and will be shipped at the customer’s expense to the least costly location as determined by ADHME. A 15-20% re-stocking fee will also apply depending on the item. To return a product or order, call customer service at 800-956-6616 or email us at service@home-med-equip.com for instructions and details.

Products must be returned in their original packaging and box(es) and in brand new, original condition with all of the original documentation included. ADHME reserves the right to refuse or deny any refund or exchange if we or the manufacturer conclude the returned product is not in brand new condition.

For health concerns, some bath safety products and personal use items (i.e., commodes, incontinence supplies, bath benches, shower chairs, nebulizers, etc.) are non-returnable for hygienic reasons. Some of the larger items, such as adjustable beds, custom wheelchairs, lift chairs, geri-chairs and recliners, and non-stock items, may also not be returnable pending the manufacturer’s discretion or approval. We do our best to provide products that avoid this last possible situation, but cannot guarantee it.

Product Guarantee

Our recommendations and advice are based on our 30 plus years of combined experience working in the home medical equipment and durable medical equipment industry.

ADHME cannot guarantee any individual’s personal comfort, ability or comprehension in using any particular product we sell because of the diverse levels of disabilities and/or handicaps due to strength, age, mental awareness, health, etc. Any individual who places an order directly online through the ADHME website will be assumed to know the needs, capabilities, and comfort level needs of the individual(s) for whom they are ordering. Please contact us for any help or questions you may have in getting the right product for your needs.

Payment Policy

We accept Visa, Mastercard, American Express and Discover cards. You may also use your PayPal account, qualify for a payment plan through Bread Pay finance, or pay by personal check, money order or cashier’s check (made out to “American Discount Home Medical Equipment”, or simply “ADHME”) and mail it to:

Orders will be processed upon receipt of payment. Personal checks are subject to delay (5-7 business days) upon bank clearance. ADHME reserves the right to require a particular form of payment from any individual prior to shipping an order.

Purchase Orders

Purchase Orders from certain institutions or businesses may be emailed to service@home-med-equip.com or faxed toll-free to 800-956-6282. Please include shipping and billing addresses, quantity and item descriptions, and a specific contact person and phone number with your fax. Our payment terms are NET 30 Days.

Multiple Quantity Discounts

Additional discounts are possible with multiple quantities. Please call us at 800-956-6616 or email us at service@home-med-equip.com for any inquiries.

Medicare Assistance

In order to keep our costs down and offer greatly reduced prices, ADHME does not bill Medicare, Medicaid, or any insurance company directly. However, for certain products that Medicare may partially reimburse on a purchase (i.e., commodes, lift chairs, walkers and rollators), we do provide a detailed paid invoice which will include any product HCPCS billing codes. We suggest checking with your private insurance company about possible reimbursement from them with your paid receipt.

Customer Service

You matter to us!  Serving customers’ home medical equipment needs isn’t just a job to us.  It’s been part of our personal identities for over 25 years. We seek your complete customer satisfaction; please call us at any time if you have any questions regarding any of the policies stated above before placing your order.

Thank you! We appreciate your business.