NEED HELP? ORDER BY PHONE
1-800-956-6616
EXTENDED HOURS
MON - FRI 10AM - 8PM ET
SAT 10AM - 4PM ET
At ADHME, we understand our customer’s immediate need for the products they order:
Larger Products / Additional Time - Some of the larger products do require additional time-such as adjustable beds, geri-chairs, recliners, custom wheelchairs and lift chairs-before they are shipped and occasionally the manufacturer will run out of a product without us knowing. In any case, we will do our best to have your merchandise delivered to you as soon as possible and notify you by telephone in the event of a delay.
"We will beat any competition’s publicly advertised price on the same exact product(s) after verification."
Please verify with the business the TOTAL cost to you, including any additional option costs and shipping costs. Please make note of their website address prior to contacting us because we will need it to verify the price. Be aware, many web (e-commerce) retailers do not include shipping with the price of their products. Or, they may have a lower cost of a particular product (i.e., wheelchair) but it will not include a necessary option (i.e., footrests). Be forewarned about all the fine print.
Some restrictions apply. For example, we may not be able to compete with "big box" stores such as Amazon or Walmart.
All prices are subject to change without notice.
You can order three (3) easy ways:
1. Order Online: Use your Visa, Mastercard, American Express, Discover or PayPal account safely on our secure order checkout.
2. Telephone Orders: Call us toll-free at 800-956-6616 and we will be glad to help you.
3. Mail-In Orders: Select “Check/Money Order” as payment method during checkout. Print the order confirmation from your web browser and mail it along with your check or money order to:
American Discount Home Medical Equipment
P.O. Box 24827
San Jose, CA 95154
We offer a 30-day return policy on most products. However, all returns and/or exchanges must have prior authorization and will be shipped at the customer’s expense to the least costly location as determined by ADHME. A re-stocking fee may also apply depending on the item. To return products, call customer service at 800-956-6616 for instructions and details.
Products must be returned in their original packaging and in like-new, original condition with all of the original documentation included. ADHME reserves the right to refuse or deny any refund or exchange if we conclude the returned product is in other than like-new condition.
For health concerns, some bath safety products and personal use items (commodes, bath benches, shower chairs, nebulizers, etc.) are non-returnable. Some of the larger items, such as adjustable beds, custom wheelchairs, lift chairs, geri-chairs and recliners, may not be returnable pending the manufacturer’s discretion or approval. We do our best to provide products that avoid this last possible situation, but cannot guarantee it.
Our recommendations and advice are based on our 30 plus years of combined experience working in the home medical equipment and durable medical equipment industry.
ADHME cannot guarantee any individual’s personal comfort, ability or comprehension in using any particular product we sell because of the diverse levels of disabilities and/or handicaps due to strength, age, mental awareness, health, etc. Any individual who places an order directly online through the ADHME website will be assumed to know the needs, capabilities, and comfort level needs of the individual(s) for whom they are ordering. Please contact us for any help or questions you may have in getting the right product for your needs.
We accept Visa, Mastercard, American Express and Discover cards. You may also use PayPal checkout, a personal check, money order or cashier’s check (made out to “American Discount Home Medical Equipment”, or simply “ADHME”) and mail it to:
American Discount Home Medical Equipment
P.O. Box 24827
San Jose, CA 95154
Orders will be processed upon receipt of payment. Personal checks are subject to delay (5-7 business days) upon bank clearance. ADHME reserves the right to require a particular form of payment from any individual prior to shipping an order.
Purchase Orders from certain institutions or businesses may be emailed to service@home-med-equip.com or faxed toll-free to 800-956-6282. Please include shipping and billing addresses, quantity and item descriptions, and a specific contact person and phone number with your fax. Our payment terms are NET 30 Days.
Additional discounts are possible with multiple quantities. Please call us at 800-956-6616 for any inquiries.
In order to keep our costs down and offer greatly reduced prices, ADHME does not bill any insurance company. However, for certain products that Medicare may partially reimburse on a purchase (i.e., commodes, lift chairs, walkers and rollators), we do provide a detailed paid invoice which will include any product HCPCS billing codes. We suggest checking with your private insurance company about possible reimbursement from them with your paid receipt.
You matter to us! Serving customers’ home medical equipment needs isn’t just a job to us. It’s been part of our personal identities for over 20 years.We seek your complete customer satisfaction; please call us at any time if you have any questions regarding any of the policies stated above before placing your order.
Thank you! We appreciate your business.